LES CHEMINÉES DE CHANGY constantly strives to comply with regulations governing the protection of personal data (hereinafter referred to as "personal data"), and places this at the heart of its ethics.
LES CHEMINÉES DE CHANGY believes that the protection of personal data is essential to building a relationship of trust with its customers. As such, it intends to ensure the utmost transparency regarding the processing of personal data that it carries out on the personal data that its customers provide to it or that it collects through the various contacts that customers may have with it.
The purpose of this information policy is to inform you in detail about the conditions under which LES CHEMINÉES DE CHANGY processes your personal data, as well as the rights and options you have to control your personal data and protect your privacy.
WHO PROCESSES YOUR PERSONAL DATA?
LES CHEMINÉES DE CHANGY is a French brand whose head office is located at route de Conflans, 45700 MONTCRESSON.
The company may collect and process personal data about you. Its responsibility for processing your personal data varies according to the company or network of distributors with which you share your personal data, and according to their role in the various services or products provided. For the purposes of this document, "we" or "Les Cheminées de Changy" refers to LES CHEMINÉES DE CHANGY SASU and its network of distributors.
In general, the following are jointly responsible for processing personal data within the meaning of the applicable regulations: LES CHEMINÉES DE CHANGY SASU.
The company may collect and process personal data about you. Its responsibility for processing your personal data varies according to the company or network of distributors with which you share your personal data, and according to their role in the various services or products provided. For the purposes of this document, "we" or "Les Cheminées de Changy" refers to LES CHEMINÉES DE CHANGY SASU and its network of distributors.
In general, the following are jointly responsible for processing personal data within the meaning of the applicable regulations: LES CHEMINÉES DE CHANGY SASU.
WHAT PERSONAL DATA DO WE PROCESS?
Personal data" refers to any information that can be used to identify you either directly (such as your name) or indirectly (such as a unique customer number).
In general, we undertake to collect only personal data that is relevant and appropriate to each of the purposes for which we process your personal data.
The personal data we collect depends on our interaction with you and may include information about:
In general, we undertake to collect only personal data that is relevant and appropriate to each of the purposes for which we process your personal data.
The personal data we collect depends on our interaction with you and may include information about:
- Your identity and contact details (surname, first name, postal address, e-mail address, telephone number, etc.),
- Data relating to your personal and/or professional situation (family situation, socio-professional category, etc.),
- Your payment and transaction data (type of payment, discount, etc.),
- Data relating to our commercial relationship, in particular our interactions and contracts (order history, after-sales interventions, service contracts, competitions, interactions with our customer service, etc.),
- Your andirons' identification data,
- Your geolocation data (your consent is obtained when required by law),
- Data relating to the use of the andirons and, where applicable, the battery,
- Data required to carry out loyalty-building, prospecting, research and surveys (for example, your preferences in terms of floor tiles),
- Data concerning your digital profiles (online accounts),
- Data concerning the use of our websites and our communications (number of visits, pages visited, messages opened, etc.).
In this respect, the data required to respond to your request or for the purposes of a contract or legal obligation are indicated on the collection forms (in particular by asterisks). If you do not wish to provide the mandatory data, we will probably not be able to process your request or provide you with the services concerned. Other information is used to get to know you better, in particular to send you personalized advertising messages. This information is therefore optional.
Please keep us regularly informed in writing of any changes to your personal data.
The products and services we offer are mainly aimed at people of legal age. We therefore do not carry out any specific processing on minors.
Please keep us regularly informed in writing of any changes to your personal data.
The products and services we offer are mainly aimed at people of legal age. We therefore do not carry out any specific processing on minors.
WHY IS YOUR PERSONAL DATA USED?
We will explain to you the context in which we collect your data, the purposes for which we process it and how long we keep it.
COLLECTION CONTEXT
We collect your personal data in particular when :
- You are visiting our website,
- You contact us via an online form, email, telephone, showroom visit or any other means,
- You are taking part in a competition or an event,
- You're buying a caterpillar or a service (maintenance, repair, warranty),
- You respond to one of our satisfaction surveys,
- You interact with us on social networks, in particular via the Facebook and Instagram "Like" and "Share" buttons on the Les cheminées de Changy pages, which may result in the collection and exchange of personal data between the social networks and us.
We may also obtain information about you from other companies in our group or from partners, with your consent where required by law.
THE PURPOSES OF PROCESSING YOUR PERSONAL DATA
In the course of our relationship, and depending on the context in which your personal data is collected, we may use your data to :
- Managing our first interactions
- Managing our commercial relationship
- Conducting studies and analyses
- Manage our marketing operations
MANAGING OUR FIRST INTERACTIONS
Objectives :
- Tracking visits to our websites, and managing their operation and security: This processing is based on your consent to the cookies deposited/read in your terminal, and on our legitimate interest (providing you with a secure site).
- Requests for information, estimates/quotations, etc. This processing is justified by the pre-contractual relationship resulting from your request or our legal obligations (cooperation with the authorities for the recovery of offences).
- Browsing and interacting with our Facebook page: This processing is justified by the contractual relationship you have as a Facebook user. In this context, Les Cheminées de Changy SASU and Facebook are jointly responsible for data processing.
We draw your attention to the fact that Facebook carries out activity reporting and statistics in anonymized form from visits to the "page" for the purposes of managing the promotion of the activity of Cheminées de Changy, and may also use them to improve the Facebook advertising system. You can obtain more information about the processing of personal data by Facebook by consulting its privacy policy, which can be accessed at the following address https://www.facebook.com/about/privacy
MANAGING OUR COMMERCIAL RELATIONSHIP
Objectives :
- Management of your andirons order (and in particular its follow-up, from manufacture to delivery), your repairs, your warranty (in particular your claims), roadside assistance: This processing is justified by the performance of the contract you have concluded with us.
- Managing your participation in forums and communities: This processing is based on your consent.
- Management of your complaints: This processing is based on our legitimate interest (prevention of legal action).
- Respond to any requests you may have to exercise your rights in relation to your personal data (see section on "What are your rights"): This processing is based on our legal obligations and may require verification of your identity.
- Management of our satisfaction surveys, management and response to your opinions, in order to improve customer satisfaction and our products and services: This processing is based on our legitimate interest (improving our products and services).
- Management of our consolidated prospect/customer database: This processing is based on our legitimate interest (to have an up-to-date, consolidated view of data).
- Management of your chenet relations, in particular the various operations carried out on your chenet: This processing is based on our legitimate interest (monitoring the quality of our products).
- A recall of an andiron due to a quality problem: This processing is based on our legal obligations (regulations concerning defective products) and our legitimate interest (ensuring the quality of our products).
When you contact our call center, our aim is to provide the best possible response to your requests. In order to improve the quality of our services and to train and evaluate our staff, your calls may be recorded. However, you may object to this at any time and without giving any reason.
CONDUCT STUDIES AND ANALYSES
Studies and analyses are carried out in order to measure our performance, assess the quality of our products and services and the level of customer satisfaction, and continually improve them.
- Solicit you to respond to surveys as part of the development of new products and services, or to measure our brand image: This processing is based on your consent.
- To carry out analyses in order to measure our commercial performance, in particular the effectiveness of our marketing operations: This processing is based on our legitimate interest (measuring the performance of our business).
- Research and development of products and services: This processing is based on our legitimate interests (improving our products and services).
- Ensuring the quality of our andirons, parts and services, in particular through durability studies: This processing is based on our legitimate interests (improving our products and services).
- Carry out analyses to improve customer satisfaction: This processing is based on our legitimate interest (improving our products and services).
MANAGE OUR MARKETING OPERATIONS
- Sending advertising campaigns (digital or otherwise), newsletters: This processing is based on your consent or our legitimate interest (providing you with relevant content).
- Competitions, events, sponsorship: This processing is based on the contract (acceptance of the rules).
- Online advertising targeting, content personalization: This processing is based on your consent to the cookies placed/read on your terminal.
We analyze the personal data of our customers and prospects, both the data they have provided to us directly (including data relating to navigation on our website, subject to consent) or from third parties (subject to consent when necessary), to create algorithms that enable us to evaluate and/or predict their possible interests and preferences for our products (using scores and segmentation).
These analyses aim to provide you with personalized content, such as specific offers by email, content on our website or third-party sites, etc. This also enables us not to send you advertising offers if we understand that they will not match your interests.
The use of such tools is defined by regulation as profiling. We believe that it is in our legitimate interest to understand the preferences of our customers and prospects in order to provide them with content that corresponds to their needs or desires.
We have weighed up the respective interests and have put in place measures to ensure that your fundamental rights and freedoms are not infringed.
More information on this point is available on request.
If you do not want us to send you offers based on profiling processing, you can object by referring to the "how to exercise your rights" section.
These analyses aim to provide you with personalized content, such as specific offers by email, content on our website or third-party sites, etc. This also enables us not to send you advertising offers if we understand that they will not match your interests.
The use of such tools is defined by regulation as profiling. We believe that it is in our legitimate interest to understand the preferences of our customers and prospects in order to provide them with content that corresponds to their needs or desires.
We have weighed up the respective interests and have put in place measures to ensure that your fundamental rights and freedoms are not infringed.
More information on this point is available on request.
If you do not want us to send you offers based on profiling processing, you can object by referring to the "how to exercise your rights" section.
HOW LONG WE KEEP YOUR DATA
In accordance with regulations, we undertake to keep your personal data only for as long as is necessary to achieve the objective pursued, to meet your needs, or to satisfy our legal obligations.
In order to determine this duration, we take into account the following elements in particular:
In order to determine this duration, we take into account the following elements in particular:
- The time required to process your request or claim,
- The length of time your user account is open, except in the case of inactivity for 3 years,
- Your interest in our brand,
- The need to keep a certain history of your interactions with us, for the proper management of our commercial relationship, this period varying in particular according to whether you have purchased a caterpillar, a service such as repair, or simply interacted with us,
- Our legal or regulatory obligations (this is the case, for example, for the technical data of our snowblowers).
When we no longer need to use your personal data, it is deleted from our systems and records or rendered anonymous so that it can no longer be used to identify you. However, we may keep certain of your personal data on file in order to be able to respond to any legal action, for the duration of the statute of limitations provided for by the applicable legislation.
WHO HAS ACCESS TO YOUR PERSONAL DATA?
Within CHEMINÉES DE CHANGY and the members of its network, we ensure that only persons duly authorized to process your personal data by virtue of their functions and duties are permitted to do so.
We may, in certain cases, share some of your personal data with partners, who will use it for their own purposes. In such cases, these partners act as data controllers and their personal data processing policies apply to the shared data. We make sure to ask for your consent to such sharing where required by regulation, or at the very least to allow you to object.
We may also offer you the possibility of using your social network connection data. In this case, you share your profile information with us. The personal data shared depends on the configuration of the social network platform. Please note that these social networks apply their own privacy policies.
Finally, we may communicate your personal data to third parties in order to comply with any legal obligation or administrative or judicial decision.
We may, in certain cases, share some of your personal data with partners, who will use it for their own purposes. In such cases, these partners act as data controllers and their personal data processing policies apply to the shared data. We make sure to ask for your consent to such sharing where required by regulation, or at the very least to allow you to object.
We may also offer you the possibility of using your social network connection data. In this case, you share your profile information with us. The personal data shared depends on the configuration of the social network platform. Please note that these social networks apply their own privacy policies.
Finally, we may communicate your personal data to third parties in order to comply with any legal obligation or administrative or judicial decision.
WHAT ARE YOUR RIGHTS?
1. Your rights
You have a number of rights in application of the regulations on the protection of personal data:
Aright to object to the processing of your personal data, subject to justifying reasons relating to your particular situation, and a right to request the limitation of the processing of your personal data, in certain cases provided for by the regulations.
Aright to object to any commercial prospecting: you may at any time request to no longer receive our communications relating to our offers, news and events. This right can be exercised via the unsubscribe link in each prospecting email. You may also object to being profiled.
Aright to withdraw your consent at any time, for the purposes for which we have collected your consent.
Aright to information: you have the right to clear, transparent and understandable information about how we use your personal data and about your rights. This policy is one example.
Aright of access to your personal data: you have the right to obtain information about the processing of your personal data (including what data is used, for what purposes...) as well as a copy of it.
Aright of rectification : you have the right to have your data rectified if it is inaccurate or incomplete, despite our efforts to keep it up to date, which will enable us to comply with our obligation to have up to date data about you.
Aright to the portability of your data, i.e., under certain conditions, the right to receive the personal data you have provided to us, in a structured, commonly used computer format, and to have it transmitted to a third party if this is technically possible.
Aright to erasure (or the right to be forgotten): you have the right to have your data erased or deleted. This right may be limited with regard to our contractual or legal obligations (prevention of legal action in particular).
Aright to define directives, either general or specific, with regard to certain processing operations, for the retention, deletion and communication of your personal data in the event of your death. You can modify or delete these instructions at any time. You can inform us of these special instructions by writing to the address below.
Finally, you have the right to lodge a complaint with the Commission Nationale Informatique et Libertés (CNIL) regarding the processing of your personal data. We encourage you to contact us before any complaint, so that we can try to resolve your problem together.
2. How can I exercise my rights?
You can update your contact details and manage your consents to commercial prospecting directly by writing to us via the contact form.
To exercise any of your rights, you can send us your request at any time by post to Route de Conflans, 45700 MONTCRESSON. We may ask you to provide certain information or documents (proof of identity, etc.) when we are unable to identify you or to identify your chenet data.
You have the right to register free of charge on the Bloctel opposition list, managed by the company Opposetel, in order not to be subject to commercial solicitations by telephone. However, registration on this list does not prevent us from contacting you for canvassing purposes during the term of your contract with us, unless you have specifically exercised your right to opt out of receiving commercial offers from us.
You have a number of rights in application of the regulations on the protection of personal data:
Aright to object to the processing of your personal data, subject to justifying reasons relating to your particular situation, and a right to request the limitation of the processing of your personal data, in certain cases provided for by the regulations.
Aright to object to any commercial prospecting: you may at any time request to no longer receive our communications relating to our offers, news and events. This right can be exercised via the unsubscribe link in each prospecting email. You may also object to being profiled.
Aright to withdraw your consent at any time, for the purposes for which we have collected your consent.
Aright to information: you have the right to clear, transparent and understandable information about how we use your personal data and about your rights. This policy is one example.
Aright of access to your personal data: you have the right to obtain information about the processing of your personal data (including what data is used, for what purposes...) as well as a copy of it.
Aright of rectification : you have the right to have your data rectified if it is inaccurate or incomplete, despite our efforts to keep it up to date, which will enable us to comply with our obligation to have up to date data about you.
Aright to the portability of your data, i.e., under certain conditions, the right to receive the personal data you have provided to us, in a structured, commonly used computer format, and to have it transmitted to a third party if this is technically possible.
Aright to erasure (or the right to be forgotten): you have the right to have your data erased or deleted. This right may be limited with regard to our contractual or legal obligations (prevention of legal action in particular).
Aright to define directives, either general or specific, with regard to certain processing operations, for the retention, deletion and communication of your personal data in the event of your death. You can modify or delete these instructions at any time. You can inform us of these special instructions by writing to the address below.
Finally, you have the right to lodge a complaint with the Commission Nationale Informatique et Libertés (CNIL) regarding the processing of your personal data. We encourage you to contact us before any complaint, so that we can try to resolve your problem together.
2. How can I exercise my rights?
You can update your contact details and manage your consents to commercial prospecting directly by writing to us via the contact form.
To exercise any of your rights, you can send us your request at any time by post to Route de Conflans, 45700 MONTCRESSON. We may ask you to provide certain information or documents (proof of identity, etc.) when we are unable to identify you or to identify your chenet data.
You have the right to register free of charge on the Bloctel opposition list, managed by the company Opposetel, in order not to be subject to commercial solicitations by telephone. However, registration on this list does not prevent us from contacting you for canvassing purposes during the term of your contract with us, unless you have specifically exercised your right to opt out of receiving commercial offers from us.
HOW DO WE SECURE YOUR PERSONAL DATA?
Your personal data is stored on secure servers.
Where the processing of personal data involves its transfer, we ensure that this transfer takes place under appropriate conditions guaranteeing a sufficient level of protection, security and confidentiality.
When creating a digital account, entering a password that complies with our security standards is mandatory and forms part of our privacy policy. It is your responsibility to keep it secret.
Wherever possible, your data is processed in the European Economic Area (EEA).
Where the processing of personal data involves its transfer, we ensure that this transfer takes place under appropriate conditions guaranteeing a sufficient level of protection, security and confidentiality.
When creating a digital account, entering a password that complies with our security standards is mandatory and forms part of our privacy policy. It is your responsibility to keep it secret.
Wherever possible, your data is processed in the European Economic Area (EEA).
CHANGES IN INFORMATION
We may change this information from time to time. When necessary or required, we will inform you and/or ask for your agreement. We therefore invite you to consult this page each time you visit our site so that you are aware of the latest version.
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